Experienced/Versatile/MultiSkilled/Reliable (Indian River/Vero Beach/Fort Pierce)
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Posted : Tuesday, April 23, 2024 05:23 PM
Epifanio Villanueva Jr.
4141 16th Street, Unit 205, Vero Beach FL, 32960 SUMMARY OF QUALIFICATIONS • Bi-lingual fluent with speaking both English and Spanish.
• Excellent communication abilities both written and verbal.
• Team oriented yet can work independently whenever the need arises.
• Multi-task abilities with full consciousness of time management.
• Familiar with all aspects of office protocols and filing systems, record management & computer operation.
• Years of experience working in the capacity of Supervisor.
• Full understanding of various MS software including Word, Excel, MS Office and the internet.
• Can type 55 – 60 wpm, 10,000 keystrokes per hour.
• Record management & logistics planning experience.
d EDUCATION & CERTIFICATIONS: Drake Business School New York, NY Vocational Diploma in Executive Office Specialist w/ Honors South Shore High School Brooklyn, NY High School Diploma PROFESSIONAL EXPERIENCE: RVI Group LLC Vero Beach, FL Personal Executive Assistant to C.
E.
O 06/2021 –Present • Direct contact and support of C.
E.
O pertaining to all business and personal matters • Administrative support including but not limited to scheduling, accounts payable, procuring daily/weekly reports • Managing both residential and commercial properties including but not limited to daily maintenance, landscaping, waste management.
• Overseeing projects in real time, ensuring all expectations and requests are met and facilitated in expected time frames.
• Completing all personal and professional tasks such as vehicle maintenance, pick-ups, short and long-distance deliveries.
• Interacting with contractors, workers and clients to ensure open communication and mutual understanding of tasks and daily operation are clear.
Sutherlin Nissan, Vero Beach Vero Beach, FL BDC Agent.
06/2018 – 02/2020 • Created sales opportunities vis phone and internet utilizing system internet and telephone leads.
• Generated clientele through promotion of sales events based on prior/recurring interest • Scheduled visits and ensured client were matched up to correct representative for assistance • Contacted clients to advise of upcoming service appointments • All general administrative duties (ex.
Heavy inbound and outbound phones, data entry, scheduling, word processing etc.
) Metroplus Health Plan New York, NY Temp/Member Services Rep.
10/2015 –05/2018 • Providing clients with quality service via telephone, fax and web.
• Handling 40 – 60 calls daily • Actively looked up member information to provide detailed account information • Regularly checked on eligibility, benefits, authorization and claim statuses for providers • Tended to member needs when requesting assistance to locate a primary care provider, specialist or plan inquiries • Explained enrollment process to prospective new members • Utilized company programs to check on member enrollment status, demographics, and activity through New York State of Health Eli’s Bread Company New York, NY Wholesale Representative/Account Manager 10/2011 - 09/2014 • Provided clients with quality service via telephone, fax and web.
• Accurately processed orders for client inventory via Bakers 13 internal system.
• Managed wholesale sandwich accounts, created & updated client info and standing orders.
• Provided daily production reports and distributed work orders to appropriate departments.
• Provided information on products & nutritional information in accordance with health regulations.
Citi-Storage LLC.
Brooklyn, NY Administrative Client Service Associate 03/2009 - 05/2011 • Provided clients with quality service and assistance via-phone, email & fax.
• Processed work-orders via computer & relaying file information for retrieval of classified records.
• Followed company security procedures to ensure vital information was relayed to authorized personnel only.
• Located & created electronic files in system.
.
• Prioritized logistical details for dispatching of orders.
• Accessed classified files/storage containers upon request and relayed all requested information.
• Administrative functions (including, but not limited to) heavy multi-line phone operation, data entry, faxing, & filing.
• Providing customers with complete information & expected arrival times of orders submitted.
Rent A Center Aurora, IL Account Manager 07/2007 - 02/2008 • Demonstrated effective presentation skills by displaying merchandise.
• Suggested selections that met customer needs and emphasized selling points of merchandise.
• Demonstrated strong communication and negotiation skills.
• Established and maintained telephone contact with clients and resolving customer complaints.
• Arranged and planed merchandise displays and assisted customers with a variety of store purchases.
• Maintained and managed cash/credit transactions, collections.
• Provided information regarding available products and price quotes.
Protocol Communications Aurora, IL Customer Service Rep/Team Lead 09//2005 - 07/2007 • Supervised 30 -35 employees and manage multi-line phone operating system • Allocated employee time-sheets and prepare workstations for employees during operations • Referred to and edited system F.
A.
Q’s for employee use and customer care • Facilitated training sessions for new applications/clients.
• Tested quality of products for “direct response” calls • Determined order status for purchasers and perform all general administrative functions • Operated computer systems, which include MS Windows, MS Office Suite Internet Explorer UNIX System
4141 16th Street, Unit 205, Vero Beach FL, 32960 SUMMARY OF QUALIFICATIONS • Bi-lingual fluent with speaking both English and Spanish.
• Excellent communication abilities both written and verbal.
• Team oriented yet can work independently whenever the need arises.
• Multi-task abilities with full consciousness of time management.
• Familiar with all aspects of office protocols and filing systems, record management & computer operation.
• Years of experience working in the capacity of Supervisor.
• Full understanding of various MS software including Word, Excel, MS Office and the internet.
• Can type 55 – 60 wpm, 10,000 keystrokes per hour.
• Record management & logistics planning experience.
d EDUCATION & CERTIFICATIONS: Drake Business School New York, NY Vocational Diploma in Executive Office Specialist w/ Honors South Shore High School Brooklyn, NY High School Diploma PROFESSIONAL EXPERIENCE: RVI Group LLC Vero Beach, FL Personal Executive Assistant to C.
E.
O 06/2021 –Present • Direct contact and support of C.
E.
O pertaining to all business and personal matters • Administrative support including but not limited to scheduling, accounts payable, procuring daily/weekly reports • Managing both residential and commercial properties including but not limited to daily maintenance, landscaping, waste management.
• Overseeing projects in real time, ensuring all expectations and requests are met and facilitated in expected time frames.
• Completing all personal and professional tasks such as vehicle maintenance, pick-ups, short and long-distance deliveries.
• Interacting with contractors, workers and clients to ensure open communication and mutual understanding of tasks and daily operation are clear.
Sutherlin Nissan, Vero Beach Vero Beach, FL BDC Agent.
06/2018 – 02/2020 • Created sales opportunities vis phone and internet utilizing system internet and telephone leads.
• Generated clientele through promotion of sales events based on prior/recurring interest • Scheduled visits and ensured client were matched up to correct representative for assistance • Contacted clients to advise of upcoming service appointments • All general administrative duties (ex.
Heavy inbound and outbound phones, data entry, scheduling, word processing etc.
) Metroplus Health Plan New York, NY Temp/Member Services Rep.
10/2015 –05/2018 • Providing clients with quality service via telephone, fax and web.
• Handling 40 – 60 calls daily • Actively looked up member information to provide detailed account information • Regularly checked on eligibility, benefits, authorization and claim statuses for providers • Tended to member needs when requesting assistance to locate a primary care provider, specialist or plan inquiries • Explained enrollment process to prospective new members • Utilized company programs to check on member enrollment status, demographics, and activity through New York State of Health Eli’s Bread Company New York, NY Wholesale Representative/Account Manager 10/2011 - 09/2014 • Provided clients with quality service via telephone, fax and web.
• Accurately processed orders for client inventory via Bakers 13 internal system.
• Managed wholesale sandwich accounts, created & updated client info and standing orders.
• Provided daily production reports and distributed work orders to appropriate departments.
• Provided information on products & nutritional information in accordance with health regulations.
Citi-Storage LLC.
Brooklyn, NY Administrative Client Service Associate 03/2009 - 05/2011 • Provided clients with quality service and assistance via-phone, email & fax.
• Processed work-orders via computer & relaying file information for retrieval of classified records.
• Followed company security procedures to ensure vital information was relayed to authorized personnel only.
• Located & created electronic files in system.
.
• Prioritized logistical details for dispatching of orders.
• Accessed classified files/storage containers upon request and relayed all requested information.
• Administrative functions (including, but not limited to) heavy multi-line phone operation, data entry, faxing, & filing.
• Providing customers with complete information & expected arrival times of orders submitted.
Rent A Center Aurora, IL Account Manager 07/2007 - 02/2008 • Demonstrated effective presentation skills by displaying merchandise.
• Suggested selections that met customer needs and emphasized selling points of merchandise.
• Demonstrated strong communication and negotiation skills.
• Established and maintained telephone contact with clients and resolving customer complaints.
• Arranged and planed merchandise displays and assisted customers with a variety of store purchases.
• Maintained and managed cash/credit transactions, collections.
• Provided information regarding available products and price quotes.
Protocol Communications Aurora, IL Customer Service Rep/Team Lead 09//2005 - 07/2007 • Supervised 30 -35 employees and manage multi-line phone operating system • Allocated employee time-sheets and prepare workstations for employees during operations • Referred to and edited system F.
A.
Q’s for employee use and customer care • Facilitated training sessions for new applications/clients.
• Tested quality of products for “direct response” calls • Determined order status for purchasers and perform all general administrative functions • Operated computer systems, which include MS Windows, MS Office Suite Internet Explorer UNIX System
• Phone : (201) 802-2020
• Location :
• Post ID: 9058912387
