SUMMARY:
Under limited supervision, manages the Sales Center Customer Service Representatives, other similar employees, and their work.
Responsible for the day-to-day operations and supervision of a team of sales center customer service representatives.
JOB DUTIES
Plans, directs, supervises, and evaluates work flow.
Coordinates work activities to achieve the volume expected to meet operational requirements.
Recognizes and recommends operational improvements.
Responsible for the day-to-day application of organizational policies and procedures.
May approve special price concessions, quotes, bid allowances, or adjustments.
May make hiring decisions and conduct performance appraisals.
May have responsibility for more than one team.
Performs other duties as assigned.
FOR USE IN THE FULFILLMENT CENTER SUPPORT ROLES ONLY
EDUCATION & EXPERIENCE
Typically requires a bachelor's degree
Three (3) to five (5) years of related experience or the equivalent combination.
KNOWLEDGE, SKILLS, ABILITIES
Leadership, communication, relationship and people management skills required
Analytical and mathematic skills required
Financial acumen required
Reliability, organization and attention to detail required
PHYSICAL DEMANDS:
LICENSES & CERTIFICATIONS:
None required.
SUPERVISORY RESPONSIBILITY:
5-10 Direct Reports
BUDGET RESPONSIBILITY:
Yes
COMPANY INFORMATION:
Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.
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GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic.
GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.
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