Membership Sales Manager

Description: MEMBERSHIP SALES MANAGER The Pickleball Club, headquartered in Sarasota, FL is a developer and operator of premier membership based one of a kind indoor pickleball clubs in the state of Florida.
The Company is well underway with its plans to develop 15 facilities across the state of Florida in the next five years with its strategy to take advantage of the significant unmet demand for private club, premium, indoor sports facilities across Florida.
Our first state-of-the-art facility is now open and operating in Lakewood Ranch and two more are currently under construction.
Our Port St Lucie location is scheduled to open in April 2024.
TPC is a unique and exclusive private club experience for pickleball enthusiasts of all levels.
TPC prides itself on providing world-class facilities and service to our members and their guests.
TPC is a full-service club with 12 -18 indoor pickleball courts, 2-3 outdoor covered courts and 2 bocce courts in the Players’ Courtyard, an event mezzanine, an upscale café, and pro shop.
We offer a suite of member benefits including member concierge services, engaging member events and in-house instructional professionals.
Pickleball is the fastest growing sport in the United States and TPC is an industry leader and dominate in Florida.
Our Membership Sales Manager is responsible for recruiting and retaining club members and promoting membership-related products and services.
The duties of this role include developing prospective members and engaging inactive members, providing exceptional service to members and guests, dealing with member records, keeping the management aware of members' concerns, and training, managing, and motivating the concierge staff.
They are responsible for calling on potential members, scheduling appointments and tours, networking with community organizations and identifying low utilization members to increase club utilization and to minimize member turnover.
They also provide cost-benefit analysis of current and potential members and maintain positive member relationships to encourage future sales.
Concierge The Membership Sales Manager is responsible for the concierge staff.
As the Concierge staff manager and the principal sales manager, you will supervise and work closely with the concierge team to achieve club goals and objectives.
Members and guests will be greeted by name (when possible), registered for events, and be knowledgeable to answer questions concerning membership and the club’s products and services.
Potential members will be given or scheduled a tour and explained the benefits of membership.
The entire Concierge team is responsible for supporting the club’s member experience and sales efforts.
Marketing & Communications (Specialist) The Sales Manager will work closely with Marketing Specialist on all printed promotional materials needed for sales.
The Marketing Specialist will continually update the Membership Sales Manager on special events and member/guest opportunities within the club.
Job Type Full-time Location This position works in the Club and is not eligible for remote work.
Reports to: The Club’s General Manager.
Monthly Incentive This position is subject to a monthly performance bonus.
General Observations: The Membership Sales Manager’s principal functions are: (i) lead generation, (ii) sales presentations, (iii) achieving membership goals and objectives, (iv) product & services promotion, and (v) concierge staff leadership and management.
Communication skills are the most important personality trait for the Membership Sales Manager (“Sales Manager”).
The Sales Manager must be able to provide clear information in writing, by phone, or in person.
The Sales Manager uses communication skills to generate scripts for client interaction, telephone communication and community outreach.
While it may not be the most important skill, Sales Manager duties rely on computer skills and must be adept at using computers, must keep detailed records - schedule, attend, and conduct sales presentations and be able to use computer applications (i.
e.
CRM, PowerPoint, WORD).
Sales Managers are also known for listening skills, which can be critical when it comes to performing their duties.
Sales Managers must listen carefully to ensure that they understand a prospective member of member needs and requirements.
Responding to inbound sales and customer service calls need to be communicated with team and management to effectively sell memberships.
A Sales Manager’s job requires the skill of patience.
Sales Managers need to be patient and polite, especially when interacting with dissatisfied members.
For example, a member wishing to “pause” their membership.
A Sales Manager needs to be knowledgeable about our “Fly Away” program, which is the only way a membership can be paused for 1 to 3 months once per year.
Explaining that the club operates year-round, and we can’t accommodate periodic cause requests as our costs are year-round.
Another common skill to be an effective Sales Manager is to be able to utilize their problem-solving skills.
Sales Managers must determine solutions to members’ problems an example of which resolved customer complaints by determining the cause of the problem and developing the best solution.
While "customer-service” skills is often listed last, don't underestimate its importance to your responsibilities.
The skill is described as follows, they help the club retain members by professionally answering questions and resolving complaints.
This skill is used to educate new and existing members on programming opportunities and the products we sell in Pickles Café and Dinks Pro Shop.
As the Membership Sales Manager (“Concierge Manager”) your responsibilities include: Planning Setting Goals: Managers are responsible for setting clear, achievable goals for their team or department that align with overall objectives of the organization Strategic Planning: Developing strategies to achieve the goals and vision of the organization.
This involves long-term planning and decision making 2.
Organizing Resource Allocation: Allocating resources such as personnel, budget, and equipment effectively to accomplish goals.
Structuring Tasks: Organizing tasks and responsibilities within the team, ensuring that each team member knows their roles and responsibilities.
3.
Leading Team Leadership: Providing direction, guidance, and support to team members.
Motivating and inspiring the team to achieve their best.
Conflict Resolution: Addressing conflicts within the team and finding resolutions that are fair and beneficial for all parties involved.
4.
Coordinating: Collaboration: Facilitating collaboration and communication among team members and other departments Project Management: Coordinating projects, tasks, and activities to ensure they are completed on time and within budget.
5.
Controlling: Performance Monitoring: Monitoring and assessing the performance of the team and individual team members.
Taking corrective actions if performance standards are not met.
Quality Control: Ensuring that products or services meet the required quality standards set by the organization.
6.
Decision Making: Problem Solving: Identifying problems within the team or organization and finding effective solutions.
Decision Making: Making decisions that are in the best interest of the team.
7.
Communication Internal Communication: Effectively communicating goals, expectations, changes, and updates to the team members External Communication: Communicating with members, prospective members, guests, and other external parties as necessary 8.
Development: Employee Development: Providing opportunities for the professional development of the team members.
This can include training, mentorship, and career development planning.
Succession Planning: Identifying and grooming potential future leaders within the team.
9.
Adaptability: Change Management: Guiding the team through periods of change, helping them adapt to new processes, technologies, or organizational structures.
10.
Ethical Leadership: Integrity: Leading by example and promoting ethical behavior and integrity within the team and the organization.
As a manager you play a crucial role in the success of the club by effectively overseeing your team, ensuring productivity, and contributing to the achievement of strategic objectives.
As an effective manager you are skilled in leadership, communication, decision-making, and problem-solving.
Requirements: Primary Responsibilities: Extensive knowledge of the Pickleball Club’s policies, procedures, pricing, products & services.
Process payments via POS system, cancellations, and membership changes Attend all training sessions and regular staff meetings Train and meet with concierge lead and staff to insure appropriate messaging Sell memberships and promotes the benefits of membership.
Markets the Club to the community.
Promote programming, court reservations, and member events Support Pickles Café and Dink Pro Shop sales Achieve sales goals and performance requirements Ensures the delivery of excellent customer service to members Assist in achieving high member satisfaction Manage leads Develop and utilizes list of prospective member inquiries for membership conversion Manage leads through CRM, schedule appointments and tours.
Follow up on all inquiries.
Maintain member CRM records ensuring accuracy, timeliness, completeness, and comprehensiveness.
Processing.
& Reporting Pilot new programs, including CRM & sales processes, and provide feedback on their effectiveness.
Reporting on new members, member usage, trends and spends to develop patterns and ensure member retention and satisfaction Minimize member attrition Manages list of low utilization members to re-engage in events, programs, and instruction Minimize member attrition Qualifications and Experience: Sales experience Previous work experience (3-5 years) in sales, customer service, or related experience.
Excellent communication and problem-solving skills.
Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
Proficiency in English Dependable, high energy, and team oriented.
Front Desk and/or Customer Service experience Must have a friendly, outgoing personality and enjoy social interaction.
Conflict resolution skills Patience, polite and confident and ability to work with others to resolve issues Ability to accept guidance and supervision Ability to make quick decisions that best serve club members and guests.
Ability to learn and use registration software and other related computer functions Operate POS system Willingness to be flexible and available to work evenings and weekends Must have the ability to pass a background check and drug test CPR Certifications required within 30 days at employee's cost.
BA/BS in Business Administration, Marketing or a related field or equivalent experience preferred.
Must be 18 years of age or older Physical Requirements: The ability to lift 20 pounds regularly, squat and bend over regularly.
carry out repetitive motions regularly, lift and carry awkward items, stand for length of shift (with breaks and lunches given per policy) Must have a valid form of ID Wage is competitive and will be commensurate with experience.
Must be drug free, as the Club is a Drug Free Workplace.
Testing is a condition of employment.
The functions have been provided as examples of the types of work performed by employees assigned to this job classification.
Management reserves the right to add, modify, change, or rescind the work of different assignment positions.
The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.
This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.